AI-powered workflow intelligence for travel & tourism

Streamline reservations, refunds, and disruption recovery with AI-powered automation.

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Your privacy comes first

Personal information is filtered before analysis and insights are aggregated by team.

Setup in Seconds

Runs across every tool

You stay in control

Insights in a week

Why logistics operations slow down

Process fragmentation & shadow work

PSS, PMS, GDS, OTA extranets, and CRM systems run in silos. Critical work hides in email and spreadsheets across reservations, operations, and finance.

Manual rebooking

Rate-loading errors

Email workarounds

High cost-per-booking

Service & refund backlogs

Refunds, changes, and disruption recovery still run on manual queues. Backlogs balloon in peak season, frustrating travelers and inflating service costs.

Refund backlogs

IROPS chaos

Long wait times

OTA disputes

Blind transformations & slow ROI

Improvement programs rely on interviews and assumptions rather than objective workflow data. You burn months fixing symptoms instead of the actual root causes.

Long integrations

Unclear ROI

Months of consulting

Burned budgets

Mapping our workflows used to take months of consulting.

With Worktrace, we get real-time visibility in days. It paid for itself in the first quarter.

Saurabh

Vice President of Product Management

Worktrace has given us unprecedented visibility into my team’s work.

Anand

Head of Product, Delhivery

Mapping our workflows used to take months of consulting.

With Worktrace, we get real-time visibility in days. It paid for itself in the first quarter.

Saurabh

Vice President of Product Management

Worktrace moves the needle

50%

Of traveler queries self-served

Deflect status checks, changes, and FAQs to self-service by fixing the workflows that force travelers to call.

2x

Faster refunds & rebooking

Cut processing queues by eliminating re-entry across PSS, payment, and back-office systems.

10%

Higher RevPAR

Fix the rate-loading, channel, and distribution workflows that leak revenue across every selling channel.

Start in minutes. Insights in a week

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Your privacy comes first

Personal information is filtered before analysis and insights are aggregated by team.

Insights within a week

No API connections, no OAuth flows, and no IT overhead. Worktrace captures work across every application by observing your screen.

Works across every application

Start receiving actionable insights within the first week — without changing the way your team works.

Optimize your top processes

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Automatic SOPs from real work

Every mapped process automatically generates an SOP built from how your team actually works, including variants and edge cases.

Specify your business KPIs

Worktrace doesn't just optimize for time saved. Specify exactly what KPIs your team cares about.

Your top processes mapped

Worktrace groups observed workflows into processes and maps them with phases, decision points, and bottlenecks. See every step, tool, and handoff.

Roadmap of your team's top opportunities

Automation opportunities by impact, but goal fit. Everyone opportunity to a full blueprint.

Agents ready  to export

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Workflow automations

Automations that are ready-to-export into a workflow builder of your choice.

System Level Prompt (SLP)

Role definition, constraints, output format, and guardrails. Ready to copy into any LLM-based agent builder.

Inputs & Outputs

Trigger events, input formats, expected outputs mapped from your real workflows.

Implementation requirements

Technical prerequisites and deployment checklist. Which APls need access, permissions required, and a phased rollout plan.

Top use cases for automation

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Guest & traveler service

-50%

agent contacts · more self-service resolution

Refunds, changes & cancellations

2x faster

processing · fewer escalations

Disruption & IROPS recovery

-30%

recovery workload · faster rebooking

Revenue management & distribution

+10%

RevPAR · smarter rate and channel workflows

Finance & commission reconciliation

80% touchless

invoice & commission processing · fewer OTA disputes

Compliance & quality monitoring

-75% time

spent on audit prep · refund rules, GDPR, PCI

Real results for enterprises like yours

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Drove BukuWarung’s AI transition via high-ROI automations  and a company-wide SOP repository.

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90%

Hours reclaimed across FTEs (esp. in ops-heavy teams)

96-99%

Accuracy validated with human-in-the-loop reviews

Within a week, Worktrace revealed key automation opportunities and workflows to free teams for care.

Saurabh

Vice President of Product Management

Worktrace gave visibility across ~20 teams, surfaced automations, gaps, and what to fix first.

Read case study

Anand

Vice President and Head, AI

Privacy controls built into the product

Security Details

PII redaction

Sensitive data is automatically redacted before it reaches our analysis. Names, IDs, and personal identifiers are stripped at the source.

Allowlist and denylist

Control exactly which applications are observed. Your IT team defines the rules — Worktrace follows the list, no exceptions.

On-premise deployment

Deploy entirely within your infrastructure. Your data never leaves your network. Compatible with AWS, Azure, and GCP.

No productivity tracking

We observe workflow patterns, not individual performance. No time tracking, no keystroke counting. Team-level insights only.

ISO/IEC 27001:2022

AICPA

GDPR

HIPAA

AI-powered workflow intelligence for travel & tourism

Your privacy comes first

Why logistics operations slow down

Process fragmentation & shadow work

Service & refund backlogs

Blind transformations & slow ROI

Worktrace moves the needle

Of traveler queries self-served

Faster refunds & rebooking

Higher RevPAR

Start in minutes. Insights in a week

Optimize your top processes

Agents ready  to export

Top use cases for automation

Guest & traveler service

-50%

Refunds, changes & cancellations

2x faster

Disruption & IROPS recovery

-30%

Revenue management & distribution

+10%

Finance & commission reconciliation

80% touchless

Compliance & quality monitoring

-75% time

Real results for enterprises like yours

Privacy controls built into the product

Frequently asked questions

Ready to evaluate  the results?

AI-powered workflow intelligence for travel & tourism

Your privacy comes first

Why logistics operations slow down

Process fragmentation & shadow work

Service & refund backlogs

Blind transformations & slow ROI

Worktrace moves the needle

Of traveler queries self-served

Faster refunds & rebooking

Higher RevPAR

Start in minutes. Insights in a week

Optimize your top processes

Agents ready to export

Top use cases for automation

Guest & traveler service

-50%

Refunds, changes & cancellations

2x faster

Disruption & IROPS recovery

-30%

Revenue management & distribution

+10%

Finance & commission reconciliation

80% touchless

Compliance & quality monitoring

-75% time

Real results for enterprises like yours

Privacy controls built into the product

Frequently asked questions

Ready to evaluate the results?

Stop scrolling. Start discovering.

Start in minutes. Insights in a week

Agents ready  to export

Ready to evaluate  the results?

Stop scrolling. Start discovering.